Complaints

At Charles James Financial Planning Limited, we aim to provide a high standard of service at all times. However, if you are unhappy with any aspect of our service, please let us know so that we can look into your concerns.

You can make a complaint by contacting us using the details below:

Charles James Financial Planning Limited
Thorpe House
9 School Lane
Dronfield
S18 1RY

Telephone: 01246 296060
Email: info@charlesjames.com

We will acknowledge your complaint promptly and investigate it fairly. We will aim to resolve your complaint as quickly as possible. If we are unable to resolve it straight away, we will keep you updated on our progress.

If you are not satisfied with our final response, or if we have not resolved your complaint within the required timescale, you may be able to refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service is a free, independent service for resolving disputes between consumers and financial services firms.

Financial Ombudsman Service
Website: www.financial-ombudsman.org.uk
Telephone: 0800 023 4567 or 0300 123 9123

You should refer your complaint to the Financial Ombudsman Service within six months of our final response letter.